Sr Mgr - US Payroll - HRO Practice - BPO

A leading BPO is looking for Senior Manager - US Payroll Speciality for its HRO Practice at Chennai.

Roles & Responsibilities:

Process

- Develop and implement Processes to attain optimum results in running & managing payroll timely and accurately

- Drive consistency and accuracy to deliver on-time results

- Ability to manage US Payroll Tax

- Meet pre-defined process SLAS

- Identify trends and process gaps

- Ensure accurate measurement and reporting procedures are in place

Client Management

- Manage customer perceptions and build strong relationships with client and within the company

- Interact effectively with Client and exceed customer expectations

- Achieve high C-Sat

People

- Adopt people strategies for effective and optimal selection, orientation, development and performance

- Team building and management

- Study and standardize procedures to improve efficiency of subordinates

- Manage attrition within the process to enhance retention

Skills Desired:

- US and Canada payroll & payroll Tax Experience Mandatory

- Proficient in HR applications (PeopleSoft preferred)

- Should have hands on experience in US Payroll Tax

- Customer Service champion

- Ability to lead by example

- Effective listening skills

- Organizational Skills

- Excellent written and oral skills to communicate effectively with all levels of managers and associates

- Proficient in computer applications and the ability to multi-task and quickly learn new technology

- Previous managerial experience preferred

Educational Qualification: Graduate / PG in HR

Positions:

Senior Manager Payroll - HRO

Experience: 10-14 years overall experience in US payroll process

Location: Chennai