Sr Manager/AVP - New Hire Training - BPO

Senior Manager / AVP Training (New Hire Training) for an MNC BPO in Hyderabad.

Job Description :

The Training Manager is responsible for leading a team of trainers through various learning initiatives at HYD via new hire training, cross-training, continuous learning, and e-learning environments. This is a high visibility position that will provide exposure at a site and network level. Strong time management and organizational skills, composure under pressure, flexibility, and a passion for learning and development are must-have qualities for this position.

The Training Manager will be a key figure in planning HYDs growth by coordinating training with local Operations, Recruiting, and training teams. The Training Manager will manage all new CSAs while in training, from New Hire Orientation until Graduation, as well as the training team. This role will require the Training Manager to develop HYDs trainers to ensure effective and peculiar training, improve training materials by working with Knowledge Management, and drive continuous learning by sharing and tracking network-level updates and training courses while also identifying local areas of opportunity with Training and Customer Service (Process Improvement teams).

Desired Candidate Profile :

Experience required

Graduate / PG having 10 - 15 years of work experience in leading New Hire Trainings in Voice & Accent, Soft Skills, Process Trainings. People management experience/Managerial experience of at least 2 years in training. Should be currently working as a Senior Manager / AVP Training in an MNC BPO.

Should be willing to work in 4:00PM to 1:00AM shifts.

Skills required

- Excellent planning, organizational and time management skills.

- Strong ability to manage stakeholders.

- Flexibility, adaptability, and composure.

- Bias for action; takes responsibility/ownership and delivers.

- Superior judgment, diplomacy and tact.

- Willingness to speak up even in the midst of adversity.

- Strong communication skills both oral (speaking, listening, interpretation) and written to all levels of management and across various cultural backgrounds and functional areas.

- Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint.

- Exceptional skills in data interpretation and analysis.

- Absolute passion for ensuring a world-class customer experience with every contact.

Preferred Qualifications

- Knowledge of Six Sigma/Lean Processes

- Knowledge of Instructional Design.

Interested candidates can mail their profiles or call me @ 040-40101210/11.