Job Responsibilities:  Operational responsibility will include grooming talent, managing large and growing teams, developing internal methodologies and continuously refining training.  Ongoing process/productivity improvement, ensuring high levels of customer delight  Client and SLA Management. This role involves the responsibility of managing multiple clients across the globe.  Responsibility for 24x7 Operations Management - identify bottlenecks in service delivery and propose effective solutions to eradicate the same  To monitor performance of staff members according to the established benchmarks.  Responsible for people development including ongoing training,skill building and deployment.  Provide proactive inputs to trainer and the team for improvising their performance.  Ensure that the cost and revenue budget are effectively managed for all allocated projects  Person specification (competencies):  Graduate (B.Com/BA/BMS etc)  Very good interpersonal skills & Communication skills  Should have excellent knowledge of Internet & MS Excel (Process Test given for the same)  Good Process and Functional Knowledge  Excellent time management, organizational and administration skills  Organized, detail oriented, flexible, & highly motivated  Attention to detail and accuracy  Business/Market Research background, with exposure to using various databases to extract relevant information.  Above mentioned Candidate will be reporting to HOD

Mumbai

Sr Manager/AGM - Operations - KPO 

Sr Manager/AGM - Operations - KPO  ,Job Description for Sr Manager/AGM - Operations - KPO  in Datamatics Financial Services Ltd. in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Sr Manager/AGM - Operations - KPO  in Datamatics Financial Services Ltd. in  Mumbai for (10-15) years of experience. Apply Now!