We have an urgent opening with our client in Bangalore  Job Description: Sr. Director & Head Professional Services Delivery   Role Summary :  The Senior Director - Professional Services Delivery is responsible for the planning, management, and execution of all professional services engagements globally, reporting in the VP and SBU Head - Professional Services.   - This role oversees the coordination, implementation and delivery of our professional services to customers to meet customer success, revenue, margin, utilization and quality goals  Role Summary :   - Work with Global Professional Services SBU Leader to ensure Revenue, Margin, Quality, Retention and Utilization Goals are met - Ensure that the professional services team delivers high-quality, results based customer experience across all customer engagements. Increase customer retention and expand existing accounts. Establish metrics to monitor and measure as well as improve customer satisfaction.  - Lead, develop and motivate a superior professional services team capable of dealing effectively with business and technical issues. - Engage directly to manage strategic and large, complex projects; understand client requirements, define solution, determining resource requirements, select team members and coordinate support functions if needed. Track, monitor and review project performance.   - Competency Development - Create a best in class and industry leading team of consultants with strong technical domain as well as program and project management capabilities   - Resource Planning and Management - develop and maintain a dynamic resource capacity model to achieve required scale as we grow the business   Goals & Key Result Areas   Customer Experience :  - Enhance Customer Experience and Relationship depth Project Execution Excellence - Create best in class delivery methodology to exceed quality, speed and cost goals   People & Culture :  - Establish an accountable & purpose-driven culture; Develop best in class people. Establish Industry leading consulting and professional services capability Establish a career roadmap for employees and create a supporting training and development framework Meet and exceed the functions employee retention targets   Growth & Financials :  - Streamlined and Effective Solutioning & Presales support Meet and exceed the SBU's Revenue & Profitability Goals   Operations & Simplification :  - Service Delivery Standardization: Ensure standardized and repeatable execution toolkits across service portfolio Factory Services Industrialization: Establish process, tools and governance to ensure Industrialized service delivery   - Establish Knowledge Management framework to capture learnings and enhance delivery toolkits on a continuous basis   - Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfillment to ensure no revenue loss   - Ensure effective Demand & Capacity management processes and controls to meet and exceed utilization targets   Desired Skills and Experience :   Technical & Professional Skills :  - Proven track record with a minimum of 15 years in IT infrastructure consulting and professional services solutioning with strong architectural and execution background   - Proven track record in managing and executing complex projects   - Multi discipline knowledge and experience in IT Infrastructure components and technology   - Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context   - Demonstrated commitment to continuous personal improvement of business and technical skills, including the ability to learn and apply new technologies and techniques   - Strong service attitude and a commitment to quality  - Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges  - Flexible, continuous learner and knowledge sharer, enthusiastic, personable self-starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving Management Skills   - Ability to secure trust and influence over peers in the organization and with clients  - Strong people leader and track record for building high performing teams.  - Must be a strategic thinker, while maintaining data driven operational discipline and rigor   - Ability to clearly form and communicate ideas for wide audiences, both internal and external client stakeholders. Excellent communication skills, both written and oral are required   Educational Qualification & Experience :  - BE, BTech, or Equivalent with 15 years of relevant experience. MBA Desirable - Worked in a global multinational work environment with cross continent experience   Desirable Certifications:   - Process certifications in TOGAF, PMP, ITIL - Technical domain certifications around Datacenter, Network & Security   In case you wish to explore this opportunity, please feel free to call me on 020-65100881.  Reema Maheshwari Founder & Chief Consultant Credence HR Services LL- 020-65100881 LinkedIn: in.linkedin.com/in/reemamaheshwari/ Visit us : www.credencehrservices.com

Bangalore

Sr Director - Infrastructure Consulting 

Sr Director - Infrastructure Consulting  ,Job Description for Sr Director - Infrastructure Consulting  in Credence HR Services in  Bangalore for (15-21) years of experience. Apply Now!

Job Description for Sr Director - Infrastructure Consulting  in Credence HR Services in  Bangalore for (15-21) years of experience. Apply Now!