SLA/KPI:  - Ensure SLAs and KPIs are met and delivered as required  - Delivery - Responsible for BAU and ensure overall smooth delivery of the service as agreed with SO  - Performance Management: Tracking of team performance on a daily basis, Providing regular feedback to the team to improve their performance  - Mentoring: Mentoring of team members to exceed customer expectations and coaching in case of specific issues  - Appropriate Staffing to ensure service delivery expectations.  Team management : Will be responsible for team management   - Escalation management  - Managing Incidents/ Service Requests/User Access Requests End to End and associated activities within agreed SLAs  - Daily, weekly, monthly service reporting   - Attending internal and external meetings  - Automation & Process Improvement - Driving automation initiatives and Process improvement   - Efficiencies and Savings YoY

Pune

Sr Delivery Manager/Delivery Manager - Telecom 

Sr Delivery Manager/Delivery Manager - Telecom  ,Job Description for Sr Delivery Manager/Delivery Manager - Telecom  in Empower IT Systems Pvt. Ltd. in  Pune for (10-15) years of experience. Apply Now!

Job Description for Sr Delivery Manager/Delivery Manager - Telecom  in Empower IT Systems Pvt. Ltd. in  Pune for (10-15) years of experience. Apply Now!