Sr Associate Manager - Employee Relations - BPO

Hiring for a leading BPO:

Shift: 5PM - 2AM

Overview:

- HR SPOC for managing Employee Life Cycle in the organization

- Interfaces with Program Leadership

- Interfaces with functional teams

Responsibilities:

- Facilitate as HR contact for various employee activities

- Define a structured Engagement Plan across business units

- Conducts skip level meetings and One-on-ones.

- Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates

- Generating floor intelligence report - A monthly discussion with the VP of the program to discuss the major issues

- Grievance Handling - To understand employee grievance and to give them a permanent solution on the same

- Floor support - To conduct focus groups and one-on-ones to understand the motivation level on the floor and plan for activities accordingly

- SPOC for Internal Job Postings - To communicate current openings to all the employees and also make sure that interested employees apply for the same

- Database (HRMS) updation and maintenance - To provide inputs to the PS team on changes in Employee Status and thereby maintain the master employee database for each employee in the individual programs

- Employee engagement activities - Fun at work activities to have a high energy level on the work floor

- Policies - Implementation of HR Policies rolled out by CHR and provides critical support and feedback in the process.

- Performance Management system - To ensure authenticated data reaching the right person for appraisals

- Code of conduct implementation - To ensure each employee follows the code of conduct of the organization

- Rewards and Recognition - Works with the CHR team in driving the monthly program to recognize the talented and outstanding employees by ensuring nominations, ratification of data and analysis of the same.

Required Skill sets:

- Should demonstrate initiative & contribute to problem solving.

- Should act with independence & discretion in routine matters.

- Strong execution and decision making capabilities

- Sharp, with an eye for detail, high initiative level, consistent and high performer.

- Team player and effective communicator

- HR Business Partner who can demonstrated ability to work independently as well as in multicultural team settings with excellent people management skills

- Partner with business units to provide seamless HR support to business units across

- Promotes open door policy, Fast, Fun and Friendly environment, and commitment to Excellence.