Solutions Manager - Windows/Virtualization

Purpose of the Role

The role is a individual contributor in the Service Strategy & Solutions function for strong Technology / Services SME's. This person will drive the goals of the solutions group for an identified set of Technologies and Services

Qualification - BE/B Tech.

Work Experience - No. of years - 10 - 15 Years of relevant experience

Nature of experience -

- Needs to have strong experience in the IT Infrastructure Life cycle services organization with domain depth in the key area of focus.

- Needs to have been involved in complete service life cycle ranging from service creation, service delivery and pre sales activities

- Needs to have done significant client facing role in their career to have the right Customer IN perspective"

Competencies / behavioral skills -

Technical Skills

- Experience in architecting Infrastructure encompassing Server Hardware such as x86 based systems & blades,on Windows or Linux platforms, Hypervisors such as VMWare, Xen, Hyper-V, Mailservers, Domain-DNS-DHCP servers, Directory Server, File & Print Servers.

- Good understanding of Databases, SAN/NAS storages, Tape backups, Enterprise Systems Management, Security & Networking Devices/systems, Backup, Replication, DR & BCP Mechanisms.

- Ability to provide holistic and right scale solution that addresses scalability, availability and security requirements by using mechanisms such as virtualization, consolidation, hardened and robust infrastructure, load balancing & clustering, DR strategy, backup and storage strategy.

- Experience is developing technical solutions, reference architectures

- Exposure and Experience in handling Enterprise System Management tools, Dynamic Resourcing Tools

- Handled Data Center Consolidation, Virtualization, Migration activities

- Exposure to Private Cloud Reference Architectures across Microsoft, HP, V-Block, UCS-Flexpod, IBM stacks

Program Management Skills:

- Ability to drive multiple initiatives/ programs at the same time

- Ability to prioritize and set expectations with stake holders

- Ability to focus on outcomes and carry a cross functional team to deliver results

- Strong written and oral communication skills"

Behaviourial Skills:

- Self Starter and individual confidence to drive change and transformation initiatives

- Ability to lead as well as work collaboratively in teams

- Ability to provide outside in thinking for problem solving to address customer pain points

- Ability to drive consensus, yet drive to decisions as required

- Strong written, oral and inter personal communication skills

- Strong High Level Design (HLD) and Low Level Design (LLD) documentation skills

- Strong Business Acumen and negotiation skill

- Should have willingness to mentor others"

MAIN RESPONSIBILITIES AND ACTIVITIES

Responsibility Area -

Activities-

List of activities performed within each responsibility area

- New services development & Serives Standardization

- Develop new services as per the established Service Lifecycle Management and Service

- Portfolio Management framework, working closely with all stakeholders across marketing, innovation and run teams

- Ensure effective Standardization and GTM of the services created

- Develop Microland Thought leadership and Point of View Articles / Whitepapers

Capability Maturity & Services Industrialization -

- Work with Run, Biz Ex teams (Managed Service & PSO) to continually enhance service maturity measured against a defined framework

- Build roadmaps to align people, process, and technology to business initiatives

- Support the Run teams Technology Services Group and Business Excellence driven KM initiatives for capability and competency dev.

- Establish an automation roadmap across service lines to enhance efficiency and effectiveness

- Strategize customer relationship transformation initiative for key accounts working with sales & program teams

Solution Engineering -

- Support Solution architects/ Deal Managers with Technical response inputs

- Standardize solution response. Develop reusable templates

- Assist in the pre-sales efforts by speaking with customers, preparing Proof of Concept information, gathering requirements and assisting in the preparation of statements of work

- Perform client environment assessment for to-be state readiness

- Create Reusable components for solution responses and continually update to enhance ML Value prop