SOLUTION ARCHITECT - RETAIL BPO SERVICES, BUSINESS SERVICES GROUP  Location and Openings Hyderabad/Noida/Pune   Department Presales and Solutions  Reporting into Head Solution, Business Services Group (BSG)  Role / Designation Principal Solution Architect - Retail, BSG   Span of Control Individual Contributor for all International Business  JOB DESCRIPTION:   Solution Architect - Retail BPO Services (SA-Retail) will be responsible for assisting the front line sales organization of Business Services Group (BSG) to build/develop/provide value added and best-of-the-breed solutions, customized to client requirements. The role of SA-Retail is pivotal in the organization as it is the engine for business development, sales conversion and driving innovative solutions to support and grow revenue. The role is expected to have a deep understanding of the current and emerging trends within the BPO industry as well as the Retail/ FMCG/CPG industry.   PRINCIPAL ACCOUNTABILITIES:  I. To support Sales team to grow revenue and sell customized Retail/CPG BPO Services offerings:  - Brings Industry insights into specific or generic business pain points / challenges the customer faces and develops customized business process solutions.  - Assimilates domain understanding and encapsulate best practices in BPO operations and delivery to craft solutions, provide actionable recommendations and respond to reactive and proactive proposals.   - Defines scope and determines capability mapping, conceptualizes the solution framework and drives the execution of the solution with internal stakeholders and / or external partners / alliances wherever necessary.   II. To create new service offerings or to modify / enrich existing service offerings with relevant and industry leading Business propositions:  - Interacts with key engagement stakeholders on a regular basis to map existing capability within the organization and updates collaterals / presentations / brochures / sales pitches   - Proactively creates new service offerings based on current industry / market trends  - Works as a team member along with the Account Manager / Relationship Manager, Frontline BSG Sales, Bid Manager & the Presales team, Delivery or Engagement Manager, Internal Competency teams, external partners / alliance(s) to deliver the complete solution for the customer by mapping the business requirements to domain / process / technical requirements.  - Works closely with the Platform & Automation teams and the IT team to improve, optimize and enrich value proposition of the industry & domain solutions - either as a tool based automation solution or as a BPaaS driven services.  III. To present solution to clients and / or its end-customers and proliferate solutions through interactions with external stakeholders, Sales community and Analyst community:  - Participates actively in all client discussions with Sales team during the bid stage or during proposal defense/contracting stage. Leads the solution presentation to client stakeholders on call or in person with active participation in client workshops/proposal defense/site visits/contract negotiations.  - Proactively communicates and collaborates with Sales team and internal customers to present new offerings/sales pitch/BPaaS concepts through webinars and meetings.  - Prepares and leads all Analyst interaction with an aim to place Tech Mahindra's services prominently in Analyst reports/key mention/leverage for further business leads through Analyst community.  PREFERRED SKILLS / EXPERIENCE REQUIRED:   - Has a minimum of 8-10 years of relevant experience of which at least 4-5 years has been in Retail / CPG related Solutions role (IT + BPO or only BPO).  - Prior experience in handling Retail and / or CPG (Brick & Mortar Stores /Online Stores/Point of Sales/e-commerce) delivery and / or transition experience of global Retail / CPG processes to Low Cost Locations (including India) is preferred.  - Experience of having actively participated in meetings and / or workshops at client locations and / or carried process due diligence (discovery) studies is a critical requirement.  - Understanding of various forms of pricing, cost benefit analysis and business case models is a strong requirement. Prior experience in driving P&L and revenue generating initiatives is preferred.   - Industry understanding of Retail and CPG (Stores/Distribution/Point of Sales/Omni Channel) especially in context of North American, UK, Australian and Continental European markets.   - Deep domain and process understanding of outsourced business processes either in Retail / e-commerce or in CPG (including back office and customer support) is preferred.  - Understanding of underlying IT systems/applications/technologies (e.g., e-Commerce/Self Service/Point of Sale /Distribution platforms) will be preferred.  - Understanding of Retail Supply Chain, Logistics, Return Merchandize Authorization (RMA) and Reverse Logistics functions is desirable.  - Strong ability to work independently and providing thought leadership with excellent articulation of benefits, features and value proposition of solution is a mandatory requirement.  - Excellent communication and presentation skills with an ability to understand the business requirements and converting them into solution designs.  - Willingness to travel within India and outside India at short notice.  - Graduate Degree or equivalent with any industry specialization or certifications or MBA is desirable.  - Ability to adapt quickly and effectively to changing plans and priorities of the organization.

Delhi NCR

Hyderabad

Pune

Solution Architect - Retail BPO Services 

Solution Architect - Retail BPO Services  ,Job Description for Solution Architect - Retail BPO Services  in Nastrac Group in  Delhi NCR Hyderabad Pune for (8-10) years of experience. Apply Now!

Job Description for Solution Architect - Retail BPO Services  in Nastrac Group in  Delhi NCR Hyderabad Pune for (8-10) years of experience. Apply Now!