Senior Manager  Designation : Senior Manager (PMP- Project Management Professional)  Preference : Who can Join on an immediate basis with 10 - 15 days  Roles & Responsibilities :   - Plan, organize, direct, manage, and evaluate the customer service activities for a new business entity  - Eliminate the customers need to contact by multiple actions proactively and minimize customer complaints through various process & policy improvement  - Ensure all customer service activities support and strengthen the strategic objectives of the overall organization   - Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities   - Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management  - Collaborate and communicate knowledge (e.g., market information, customer insights, trends, etc.) across the business.  - Plan, organize, direct, manage, and evaluate the customer service activities for a new business entity  - Eliminate the customers need to contact by multiple actions proactively and minimize customer complaints through various process & policy improvement  - Ensure all customer service activities support and strengthen the strategic objectives of the overall organization   - Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities   - Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management  - Collaborate and communicate knowledge (e.g., market information, customer insights, trends, etc.) across the business.  Skill Set :   - Good analytical skills, excellent attention to detail and good business judgment  - Proven history of having worked across cross-functional teams and functions  - Strong oral and written English language communication skills (including experience reviewing results with senior management and working in a global team setting)  - Self-starter, possess flexibility to work in a fast-changing, high-pressure environment and ambiguous situations  - A passion for customer experience combined with business curiosity and a strategic viewpoint  Qualification Required :  - Advanced degree (e.g. MBA) is preferred.  - Diverse work experience/background  - 10 - 12 years of experience in managing operations and account management in fields like internet, retail, telecom, consumer goods, FMCG or other B2C firms

Delhi NCR

Snapdeal.com - Senior Manager - Customer Service - PMP 

Snapdeal.com - Senior Manager - Customer Service - PMP  ,Job Description for Snapdeal.com - Senior Manager - Customer Service - PMP  in Snapdeal in  Delhi NCR for (4-6) years of experience. Apply Now!

Job Description for Snapdeal.com - Senior Manager - Customer Service - PMP  in Snapdeal in  Delhi NCR for (4-6) years of experience. Apply Now!