Shezartech - Delivery Management/Project Management Role

Delivery Management/Project Management

Job Role Purpose :

- Responsible for coordinating the delivery of services into key enterprise customers.

- The Service Delivery Management/ Project Management play a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.

- The key responsibility of the role is governance across all areas of their services including service management, P&L Management of the delivery team, customer satisfaction, incident and change management and continual service improvement as well as playing a key role in ensuring the highest level of operational service delivery.

Key Responsibilities :

- Successful service delivery - SLA achievement and high level of customer satisfaction

- Monitoring overall performance of services and ensuring monthly delivery targets are met

- Nurturing existing clients for further business development

- Collaborating with senior management on client account management and growth

- Guiding and nurturing existing team members

- Pooling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities

- Removing all obstacles to customer satisfaction and / or financial performance

- Talent planning and recruitment for delivery team

- Collaborating with cross-functional, teams and deploying technology to build successful solutions

- Vendor management

- Risk Management

- Process Control & Development, formulation of policies, procedures, guidelines and implementation of the developed policies

- Single Point of escalation where the SLAs are not met.

- Plan and implement changes in IT process to align with business requirements

- Strategies to enhance business & promote products for business excellence