Service Delivery Leader - Sourcing

Serivce Delivery Leader (Sourcing & Client Engagement)

Job Role:

- Manages the entire team which includes the operational delivery centre and the regional locations

- Create, review and enhance hiring strategy and model

- Develop high-level strategies and marketing plans to grow service vertical, i.e. service and process strategies and campaigns

- Internal synergy within Accounts Receivable team and other departments and stakeholders to capitalize on the potential business opportunity with Clients and key partners.

- Providing knowledge and ideas to client Key SPOCs through regions / locations.

- Plan, Indentify and Implement the process briefing sessions and relevant training programs for staff coaching and development, and their performance management.

- Continuously Interlocking among regions (client stake holders, regional managers) and operation’s stakeholders to seek process improvement

CTQs

- At least 10 years of working experience including minimum 6 years relevant experience for this position.

- Able to think creatively, result oriented and drives consistent vertical performance.

- Highly proactive in keeping abreast with the latest trends in the automobile and recruitment industry

- Possesses strong interpersonal and communication skills

- Strong marketing and business acumen and good project management skills to grow recruitment business for various industries.

- Ability to work under pressure and meet SLAs / deadlines.

- Travelling as per business needs.

Preferrably possess an MBA or Professional Degree from a premier B School (IIMs, TISS, XIM, XLRI, Jamna Lal Bajaj etc) in India.