Posted By

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Amit

Chief People Officer at PeopleStrong

Last Login: 25 April 2024

36383

JOB VIEWS

541

APPLICATIONS

224

RECRUITER ACTIONS

Posted in

HR & IR

Job Code

463258

Service Delivery Leader - HR Process - Consulting Firm

10 - 15 Years.Delhi NCR/Others
Posted 6 years ago
Posted 6 years ago

We are looking for a Service Delivery Leader - Consulting in Gurgaon.

Job Role:

HR Transformation:

- Functional and operational process ownership

- Design the processes as per the client/process requirement for delivering excellence in HR Service Project. Complete AS IS Understanding, gap analysis, recommendations and designing new HR processes for the Client basis PeopleStrong's delivery model.

- Design the Change Strategy which includes the creation of Change Plan, Stakeholder Analysis, Communication and Engagement Plan

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

- Consult on need based projects.

Multiple Domain Expertise:

- Understanding of complete HR processes including entire Recruitment process from Sourcing to offer, Employee Life cycle, Payrolling and compliance.

- Understand System Capabilities, Processes and Application platforms across HR market.

- Have knowledge of benefits when it comes to business, including products and services, operations, and delivery.

Project Management:

- Prepare predictive dashboard for assessing project health.

- Managing People, Process and Performance to ensuring that all process and procedures are continually reviewed, improved and changes communicated for effective implementation.

- Ensure appropriate documentation is in place for specific support requirements.

Project Excellence:

- Deliver project within the defined timelines.

- Maintain healthy score in Internal CSAT.

- Risk assessment & mitigation

Multiple Stakeholder Management (External & Internal):

- Manage & engage with stakeholders for smooth transitioning & delivery.

- Consult client as & when required to build relation and to deliver efficient & effective projects.

Governance:

- Establishing Governance mechanism

- Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.

- Design SLA's/timelines to ensure activities completion/project delivery

- Organize and chair weekly/monthly/quarterly service review meetings

Building & Team Management (People's Manager role)

- Manage team at multiple geography

- Cross-trained team across service lines

- Control attrition

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Posted By

user_img

Amit

Chief People Officer at PeopleStrong

Last Login: 25 April 2024

36383

JOB VIEWS

541

APPLICATIONS

224

RECRUITER ACTIONS

Posted in

HR & IR

Job Code

463258

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