Service Delivery - Client Engagement - TA

Service Delivery Leader (Vendor Management & Client Engagement)

Job Responsibilities –

The resource has a regional responsibility

- Interview management (test and interview coordination)/ vendor interface for 3rd local language cases and local drives

- Managing the client expectations with respect to meeting hiring numbers and code of conduct expected

- Ensure maximum interview short listings across the region to achieve his monthly joining targets . Meeting Manning %age

- Ensure smooth and full proof doc collection, conducting Joining formalities and joining file completion on the DOJ

- Ensure joining documents are submitted with all docs to the team for all branches in his/ her region within TAT

- Travel to branches within and between cities for interview coordination/management

- Work closely with the regional HR team to generate maximum referrals for the region for ensuring healthy hiring mix

- Meeting interview and TAT compliance

- Daily and real time ATS reporting

Education, Experience, Knowledge

- Bachelors / Masters in Human Resources

- Good experience in working on-site (At a client location) and getting things to the closure

- Hands on experience in Microsoft Excel mandatory

Skills and Competency

- Excellent verbal (telephone etiquettes) and written (email) communication skills

- Analytical bent of mind

- Computers: Comfortable with email software

- Totally professional in all respects, high integrity

- High in Energy Levels

- Able to handle tremendous work pressure, emails, phone calls

- Flair to empathize with employee’s grievance and proactively seek resolution at the earliest

- Can plan his/her own schedule and sync with the group

- Can handle a lot of sensitive info & unguided time with maturity

- Aggressive target oriented personality

Other Essential Requirements

- Team player

- Eagerness to learn

- Challenge seeking and very flexible attitude