Serco - Manager - Training

10+ years of Process Training. Preferably from Travel background

- Lead trainer and responsible for all the process training realted requirements

- Maintaining and delivering process updates

- Internal, external client and operational management

- Floor support and Login to meet operational SLAs and KPIs

- Responsible for batch performance from process training to end of OJT

- Attending calibrations within the process and with quality team

- Maintaining internal trackers, MIS and records

- Content management - Process Specific training content creation and enhancement

- Responsible for handling a team of line trainers

- Team management