Senior Role - IT Infrastructure

Job Description - IT Infrastructure

Grade - FML 1

To plan and execute projects as per Business Priorities.

- To participate in Business Meetings for effective understanding of Business Objectives

- To execute all Projects with standard Project Management Skills

- To conduct the Project Governance Meetings & regular status updates to Business

- To effectively manage Change Management

- Responsible for new branch rollouts.

To ensure smooth IT Operations so as to reduce (Minimum / no) Business downtime.

- To ensure 24 X 7 X 365 Support

- To ensure Secure, Scalable & Available Infrastructure at all times

- To plan, monitor and ensure strong Governance of IT Policies

- To effective define and manage Release Management

- To conduct IT Operations Governance Meetings & regular status updates to Business

- Responsible for planning, implementing, maintenance of Servers, Network Components and End users assets.

- Ensuring maximum & secure uptime of Datacenter and DR

- Review of Capacity utilization & capacity planning of Servers and WAN links across Branches

- Ensure that the infrastructure team meets the agreed incident, problem and request SLA's agreed with Business and Service Partners

- Review and Monitoring Operations of Security Infrastructure (AV, ESM, Patch Management, Firewall, Internet Proxy )

Effective contribution to Vendor and Contract Management:

- To ensure effective Vendor Management (Key Account Management)

- To participate in Contracting & Negotiations with various vendors

- To conduct Periodic Governance Meetings with various Partners

- Responsible to ensure all the assets are covered under vendors support through the assets life cycle.

- Vendor Management - Track and review Vendor / Service Provider's SLAs.

- Co-ordination with Service Provider and handle technical issues and escalate complex and critical issues at appropriate levels across teams for speedy resolution of issues/incidents

Effective Leadership :

- Team Management - Lead and guide team for implementation.

- To build a strong and fully motivated Team

- To mentor key people in team so as to build next level of Leadership Team

MIS and Documentations :

- Prepare regular MIS and publish monthly

- Develop and Maintain infrastructure documentations

- Risk & Issue Management.

- Analyze business requirements and preparation of business case.

Desired Skills set :

- Good working knowledge on servers ( Microsoft / Aix)

- Good working knowledge on Network and Security devices

- Good understand of licensing ( Microsoft / AIX)

- Good working knowledge on Budgeting and Cost Benefit Analysis

- Good understanding of General Insurance Business.

- Should able to manage team.

Desired Qualification and Experience :

B.E / BCA / Bsc - IT with minimum 10 years of experience in IT Infrastructure Domain.