Senior Quality Manager - BPO

Senior Quality Manager - Leadership Role

Summary of Responsibilities :

- Drive a Zero Defect culture by managing controllable root-cause defects and ensure implementation of controls and minimize losses.

- Own the development of robust quality feedback loops into training, analytics, and process to drive continuous improvement.

- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish quality standards and processes.

- Identify and analyze data to isolate issues, identify trends, develop solutions and prioritize opportunities for overall process improvements.

- Create, maintain and disseminate project information to stakeholders and senior management.

- Provide meaningful and valuable write ups and program reports.