Senior Project Manager - BPO

Senior Project Manager

The Senior Project Manager will define scope, initiate and manage large departmental projects with moderate to high risk while supporting business and program management staff. Typical scope of the projects will be greater than 6 months, involve more than 10 FTEs which are cross functional and be a project that is critical to the company meeting its objectives.

Team members in a Project Manager role are expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning. Expected expertise in each of these areas will vary based on job level.

Major Responsibilities:

- Defines documents and executes projects of extremely high risk, complexity, and visibility, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project. Drafts feasibility studies, risk assessments and statements of work. May develop or assist in developing business cases for large projects with significant impact to company goals. Responsible for producing all typical project documentation - detailed project plans, work plans, schedules, project estimates, conversion schedules, resource plans and status reports. Determines project methodology. Defines project scope and objectives.

- Agrees scope and constraints enable costs, timescales and resource requirements for the successful completion of each project to be estimated.

- Has responsibility to ensure project deliverables are demonstrably fit for purpose.

- Gains commitments to ensure corrective actions are taken if costs, timescales or resources deviate from agreed tolerances.

- Manages the change control procedure gaining agreement for revisions to the project from project stakeholders and ensure full impact of significant changes are understood by project stakeholders.

- Ensures all parties are aware of project scope and milestones. Highlights divergence from that scope, and adjusts it where necessary to reflect changing circumstances, acts a communication liaison.

Requirement

- Postgraduate with 12+ years of diverse experience

- PMP Certified

- Experience in working in a complex technical environment

- Experience in change & transformations programs

- Have experience in working on cross functional project management

- Exposure in working closely with senior and middle management is required.

- Strong relationship management skills and well developed interpersonal skills.

- Experience must demonstrate managing projects (with teams based in multiple virtual locations) to successfully deliver within specified timescales and budget.

- Able to demonstrate the ability to deal with major change and ambiguity.

- Strong presentation skills