Senior Operations Manager - US Mortgage Underwriting - BPO

Job Summary for Senior Operations Manager (Bangalore), BPO (US Mortgage Underwriting) :

About Our Client :

- Our client provides services to some of the most respected organizations in their industries, including one of the nation's largest sub-prime services, government agencies and many lenders, services, investors, mortgage bankers, credit unions, financial services and hedge funds companies across the country.

- Our client improves the performance and profitability of its clients by leveraging a global workforce, integrated technologies and decision models.

Job Designation : Senior Operations Manager

Number of Position(s) : 1

Experience : 10 to 12

Job Responsibilities :

- Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to interpret credit policy, investor and origination guidelines

- Recruit, train and lead a team of offshore associates and analysts

- Manage the daily operations associated with the originations and fulfillment of residential mortgage loans

- Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives

- Develop monitoring and reporting capability to effectively track the performance of each functional area

- Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business

- Review loan file for compliance with client's policies and procedures and handle escalations

- Interact effectively with senior management, other departments and customers

Qualification/Requirements :

- Minimum 8 years of experience with at least 3 years in managing Originations Underwriting.

- Currently in an operations supervisory position handling a significant team size (at least 50+ associates)

- Deep understanding of US mortgage products and originations guidelines preferred.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.

- At least 3 years of experience in direct client communication (verbal & written)

- Management graduate preferred

- Open to working in shifts

Key Result Areas :

- Create a team capable of delivering excellent customer service and excellent loan quality.

- Meet or exceed team/department productivity standard with 100% accuracy.

- Meet client SLAs and ensure customer satisfaction.

- Motivate, develop and retain a disparate employee base.

If interested kindly apply with following details :

Experience :
Current CTC :
Notice Period :

Kirthika Surthi
+91-22-25476846