About the Role   Job Title - Senior Manager- Service Excellence  Location - Bangalore  Job Description  - Prime responsibility is to drive Service Excellence within Seller Experience Team.  - Team responsibilities include the following (but not limited to)  Analyze reports and provide insights on seller experience metrics  Drive and Lead process improvement projects   Plan and devise mechanism for proactive/ reactive communication with sellers on both transactional and non-transactional aspects of business  Loop-in the feedback from Sellers or Internal teams in an effort to build long-term, scalable processes  - Act as a point of contact for all seller communication requirements and allocate work. Interlock with Product teams in improving support to sellers  - Work closely with cross functional teams within Marketplace to deliver on business goals.  - Think through business requirements and translate into SOPs.  - Ensuring process adherence & compliance and resource planning.  - Effective Communication Ability to communicate with internal teams and convert into actionable items  - Ability to lead and motivate team. Act as a Subject Matter Expert for all product issues.  - Build client's Seller Experience Team as the best support team across all Marketplaces  - Own, Plan & Conduct Performance reviews & appraisals for the team   Key Skills:   - Overall experience 7-10 years, with minimum 4-5 years experience of leading process improvement initiatives/ projects at a Leadership role  - Six-sigma BB/ Lean Certified and strong hands-on Experience  - Strong communication and interpersonal/ influencing skills  - Team management  - Project Management experience or PMP certified, preferred.

Bangalore

Senior Manager - Service Excellence - Seller Experience Team 

Senior Manager - Service Excellence - Seller Experience Team  ,Job Description for Senior Manager - Service Excellence - Seller Experience Team  in RGF Professional Recruitment India in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for Senior Manager - Service Excellence - Seller Experience Team  in RGF Professional Recruitment India in  Bangalore for (6-12) years of experience. Apply Now!