Senior Manager - Quality - Six Sigma - BPO

- Should be able to demonstrate quality concepts, methodologies, tools, analytics & differentiate Organization at the highest level

- Exposure and domain knowledge on specific Healthcare Offering will be preferred

- Should have exposure in managing large multi geo projects, using specific CI methodologies like Six Sigma, Lean

- Application of Lean / VSM methodology and tools

- Application of Six Sigma methodology and tools

- Be able to lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs

- Participate and assist in Base-lining and Due-diligence exercises

- Strong communicator and should be able to Conduct Group discussion/One to one interview with stakeholders

- Role requires to support USA processes and Late evening/ Midnight working would be a daily feature

- Role might involve travel, so the candidate should be open to same.

Skill Set :

- Lean & Six Sigma Certified - Black Belt Certified & GB Certified is must

- Excellent Communication Skills, should be able to sell solutions, conduct group discussion, interviews with Client

- Expertise in Mini tab, should have working knowledge

- Good Presentation Skills

- Strong Analytics Skills (Calculation of the CBA for the Projects)

- Problem Solving Skills

- Should be able to work independently with least amount of supervision for assigned tasks

- Active team player who is open to giving and receiving input/feedback

- 9 Strong Interpersonal Skills

Deliverbales :

- Productivity Improvement & Cost Optimization Action Plan

- As Is process maps and To-Be design state

- Metric Base lining and proposed Trends

- Recommendation on Process Standardization & Improvement

Pallavi
9560596372