Senior Manager Operations (Cards Processing)  Company is a leading service provider to Financial Institutions, Merchants and to the Payment processing industry worldwide. The company offers an integrated suite of risk management services across the entire risk cycle spanning credit, fraud and portfolio management.   It include Analytics, Transaction Monitoring and a host of proprietary risk management platforms for Card Issuers, Acquirers, Processors, Online Retailers, Merchants, Banks, Credit Unions, Prepaid and Alternate Payment Providers.   The company is uniquely positioned to offer superior fraud protection, providing unmatched ROI to merchants, financial institutions, payment gateways, processors and program managers.  Key Result Areas :  - Manages overall personnel, performance, and discipline in the assigned area  - Provide direction to staff; ensure resolution of problems; sets priorities  - Manage all client interaction and client communication. Should front end the relationship with the client  - Provide advice in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures.  - Analysis of customer accounts for abnormal behavior  - Absolute ownership of all internal and external audit requirements  - Work with other colleagues to cross tab transactions and identify fraudulent vs genuine transactions  - Responsible for his/her own alert queues and productivity   - Provide archiving and records retention in accordance with client policies  - Drive specific improvement projects like seat utilization etc. as required by Management Team  - Review and analysis of periodic reports and metrics.  - The incumbent is also expected to play the role of a change agent to help institutionalize Six Sigma, Quality & Control across the Organization, constantly seeking, sharing & implementing best practices  In order to be considered for the role the ideal candidate would have :  - Excellent Communication skills  - Good knowledge of the Consumer spending habits and behaviors   - Good Analytical Skills (i.e. usage of Excel, Power point etc.,)  - Quick decision maker and fast learner  - Experience in handling multiple tasks and VIP customer accounts  - Working Knowledge of latest I.T. tools

Delhi NCR

Senior Manager - Operations - Cards Processing - BPO/KPO 

Senior Manager - Operations - Cards Processing - BPO/KPO  ,Job Description for Senior Manager - Operations - Cards Processing - BPO/KPO  in Bersavi Consulting in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Senior Manager - Operations - Cards Processing - BPO/KPO  in Bersavi Consulting in  Delhi NCR for (8-15) years of experience. Apply Now!