Senior Manager - Operations - BPO/KPO

Senior Operations Manager

- The operations leader role is a critical role within Retail System focused on expanding the leadership position in price competitiveness.

- It will be based in Chennai and reports to the senior operations leader.

- Every year, selection addition to the catalog coupled with changing competitive dynamics in the market segment puts the onus on this leader to find scalable and efficient processes to stay competitive.

- You will work with various business and technology teams world-wide in developing operational processes, and driving alignment to deliver business outcomes.

- As part of the leadership team, you will work on developing the pricing algorithms and strategies.

- You will drive timely, accurate and efficient processes to ensure price competitiveness though relentless process improvements.

- You will manage program managers, operations managers, as well as a large operations staff and will regularly interact with Senior Leadership at the category leadership and director level.

- A successful candidate will have an established background in successfully managing critical and complex business processes, excellent communication skills and an ability to deal with a fast paced environment.

Basic Qualifications :

- MBA or six sigma certification is preferred.

- 10+ years of work experience with at least 7 years of people management and at least 3 years of owning a complex and critical business process end to end.