Brief Description about the role :   Responsible for After sales service and customer service. This position provides direct oversight and management to Photographers, Post production and Service Delivery. Ensure on-time servicing of customers by coordinating with photographers and Videographers, Delivery Executives across region.  Educational Qualifications:  Any graduate with an MBA from a tier 1 institute and a minimum experience of 12 - 18 years in After Sales Service / client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required).  Key Deliverable :   - Oversee Entire Post Sales operations of the State for Photography Services  - Team Building: Sourcing & Recruitment of Photographers (On & Off role), Post production and Delivery Executives.  - Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company  - Build good relationship with customers and internal team to manage the customer orders are serviced in effective way.  - Customer experience and successful complaint handling; proper response without time lag to clients.  - Process orientation should be high  - Ensure On time servicing of Customers through healthy mix of online and offline photographers  - Ensure timely update of CRM & Relevant payment collections to company as per norms  Rashmi

Bangalore

Senior Manager - Operations - After Sales Service & Customer Service - IIM/MDI/ISB/FMS 

Senior Manager - Operations - After Sales Service & Customer Service - IIM/MDI/ISB/FMS  ,Job Description for Senior Manager - Operations - After Sales Service & Customer Service - IIM/MDI/ISB/FMS  in Teamlease Services in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for Senior Manager - Operations - After Sales Service & Customer Service - IIM/MDI/ISB/FMS  in Teamlease Services in  Bangalore for (12-18) years of experience. Apply Now!