Senior Manager - Customer Operation - eCommerce

Great opportunity to be a part of market leader in eCommerce (eTailer) industry!!!

Currently we have a role for the position of Manager Customer Operation

- Spearhead operations driving vision and strategy.

- Define, track and improve key metrics pertaining to customer experience.

- Continuous performance review based on quality and speed to align end objective of customer delight.

- Explore and implement new models for serving customers.

- Drive strong system capabilities partnering closely with Technology/Engineering team for customer experience.

- Collaborate across functions to drive process capabilities.

- Develop, mentor and motivate the team to achieve goals.