Senior Manager - CRM Analytics - Risk/Fraud Analytics - Financial Services

Involves Customer Database Analytics

Predictive Modeling/Statistical Modeling

Regression Techniques

We look for people involved in Risk/Fraud/Portfolio

- Identify new business opportunities through proactive usage of customer data

- Improve acquisition and portfolio understanding through relevant and actionable segmentation models

- Optimize campaign management by usage of advanced statistical models: propensity, next best offer, optimization models

- Improve channels performance by definition and monitoring of relevant KPIs

- Develop an alarming system to detect deviations from the set rules & practices, regulate and monitor adherence to rules

- Develop analytical CRM infrastructure - data organization, data quality, analytical tools, Reports

- Liaison with all Stakeholders - Risk, Finance, Marketing, Customer Experience, IT, Operations teams and the other CRM teams to ensure best organization and publishing for CRM reports

- Establish right KPIs and manage the team performance

- Building and training the Analytics Team

Desired Profile :

- Bachelor's degree or above in quantitative fields, preferable Mathematics / Statistics/ Engineering

- 5+ years of experience in Financial services or other service industries

- 5+ years of supervisory / management experience

- 5+ years practical experience in customer portfolio Analytics

- Very good analytical skills and understanding of statistical models

- Excellent organizational, managerial and project management skills

- Very good business understanding

- Strong communication and presentation skills