Senior Manager - CLM High Value & STD Prepaid - Telecom - IIM/MDI/ISB/FMS

Looking for Sr. Manager CLM High Value & STD for Prepaid based at Chandigarh for leading top telecom operator.

Purpose of the Job:

To continuously improve the health of the High Value Prepaid base to ensure maximization of revenues of the critical functional revenue bucket through various schemes, promotions, and activities designed to engage & retain the HVC base.

Key Deliverables:

- Enhancement of Revenue

a. Continuously develop new schemes and products according to the market requirements, customer VOC & usage behavior/ pattern from BI.

- Retention & Loyalty

a. Ensuring Customer loyalty to brand/ network by understanding his behaviors/ concerns & developing retention tools & promos

- Competition Mapping

a. Monitoring competition activities & developing responses to keep products competitive & at the same time increase revenues & reduce churn

- MIS

a. Continuously making & improving various MIS related to consumer behavior/ pattern to support management decisions

Qualification & Key skills/ competencies:

- MBA or equivalent- Tier 1/ Reputed B School

- 3 years+ of Product/Revenue Management experience in industries like Telecom, Banking, Insurance, Retail.

- Ability to track and grow trends (leads)

- Strong interpersonal skills

- Good communication skill, quick to grasp

- Ability to adapt to situations & challenges.

Suhail Khan