Sr Manager / AVP Operations (Insurance/ Employee Benefits)  To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders at all times.  Building value by creating process efficiencies through upstream & downstream impact in business   - Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise   - Alignment with Operating company's operating model to create logical business operations that deliver excellent customer services   Stakeholder Management Stakeholders / operating companies :   - Deliver value in every sphere of interaction with the stakeholders.   - The incumbent will be responsible for driving effective client relationship by influencing decision makers on business and operational escalations (including repeat issues).   - Will be required to provide stakeholders with a value add experience by partnering on operational decisions. Initiate and influence expectation setting discussion with operating companies.   Strategic Thinking :   - To contribute to plan and lead implementation of annual operating plans for the relevant business unit's   Risk Management & compliance Enforces :   - A regular risk review to create significant R&C profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence.   - Will be required to benchmark best risk practices to help create an operational risk strategy for JLT India. 6. SLAs Management Manage SLAs through effective exception management (SLA / SOP exception)   Opportunity identification :   - Seeking opportunities for development of high potential managers and constantly working to increase the work split position between India and operating company   - Employee Engagement Set standards for people excellence and create strategies for development of people and process.  - The operations team primarily services two service lines namely, Employee Benefits and Insurance Broking, each having an independent Head.   - The sub functions under such teams are then managed by Senior Managers. Framework & Boundaries   - Master Service Agreement and SLAs signed off with operating companies   - Relevant regulatory authorities like FCA / FSR, the Pensions Trust, DWP, etc.  Relationships Subordinates :   - Day to day interaction with DRs to review and provide advice on exceptions   - Weekly interactions with line management to review BAU   Skip level :  - Meet all teams (sample size) once every quarter Superiors   - Fortnightly operational review meetings   - Monthly one on one meetings with the RM   Need based / escalation based Others Within the company :   - collaborate with Management team of the operating companies to identify improvement opportunities and manage escalations   - Participate and proactively contribute to new project related initiatives.  Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business   - Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise   - Alignment with Operating company's operating model to create logical business operations that deliver excellent customer services   Stakeholder Management Stakeholders / Operating companies :   - Deliver value in every sphere of interaction with the stakeholders.   - The incumbent will be responsible for driving effective client relationship by influencing decision makers on business and operational escalations (including repeat issues). Will be required to provide stakeholders with a value add experience by partnering on operational decisions. Initiate and influence expectation setting discussion with operating companies.   - Strategic Thinking To contribute to plan and lead implementation of annual operating plans for the relevant business unit's   - Risk Management & compliance Enforces a regular risk review to create significant R&C profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy for JLT India.   - SLAs Management Manage SLAs through effective exception management (SLA / SOP exception)   - Opportunity identification Seeking opportunities for development of high potential managers and constantly working to increase the work split position between India and operating company   - Employee Engagement Set standards for people excellence and create strategies for development of people and process knowledge.  Member of the Operations Team :  - Participate and proactively contribute to the overall operations team at JLTI   - To have regular interaction with relevant support teams, example, IT and HR.   Outside the company : IB : markets and underwriters, intermediaries like Exchanging.   Rupamita Gupta 9910213130

Mumbai

Senior Manager/AVP - Operations - Insurance/Employee Benefit 

Senior Manager/AVP - Operations - Insurance/Employee Benefit  ,Job Description for Senior Manager/AVP - Operations - Insurance/Employee Benefit  in Freelance in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Senior Manager/AVP - Operations - Insurance/Employee Benefit  in Freelance in  Mumbai for (10-15) years of experience. Apply Now!