Senior Manager/AVP - BPO Operations - Banking Domain

Our client is one of the leading BPO company specialised in BFSI Segment and based in Bangalore and having their operations in Pune.

They are looking for their Pune Operations a Senior Manager/ AVP -BPO Operations (Banking Domain) : Pune

A candidate with minimum 12 years experience

Role & Responsibilities (not an inclusive list):

- Provide leadership for the Banking operations vertical along with the Head - BPO Operations

- Handle Client relations and care to enhance ESAT.

- Ensuring Commercial and Retail line of business is on BAU with required efficiency and TAT.

- Seamless delivery:

- Ensure all operational performance metrics for Banking operations are achieved consistently.

- Work with other support and enabling functions to plan and execute operations seamlessly and with minimum disruption to client business operations

- Operations excellence: Effective process management, process improvement and structured governance.

- Ensure adequate staffing levels, cross skilling and up-skilling of resources within the operations unit.

- Ensure business growth in line with the overall growth objectives of the organization

- Drive and maintain relationships across various customers within the Banking operations vertical

- Periodic review of operations (internal and external) to ensure conformance to accepted standards of service levels.

- Support the Sales and Business Development functions through creating solutions and assisting in creating collateral and participating in RFIs and RFPs

Candidates who are interested may send their profiles or in case need any clarifications contact Ms. Sirish Kumari at 040 40141004