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Sameer

Assistant Manager - Leadership Hiring at IKYA Human Capital

Last Login: 02 August 2018

3912

JOB VIEWS

99

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1

RECRUITER ACTIONS

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BPO

Job Code

332753

Senior Delivery Manager - Transitions - BPO

10 - 15 Years.Chennai
Posted 7 years ago
Posted 7 years ago

The SDM-Transitions is responsible for:

1. To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule

2. To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team

3. To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management.

4. To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures

5. Lead and execute structured governance with key workstreams involved in transition implementation

6. Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan

7. Follow transition toolkit & strive for continuous improvement in the toolkit documentation

8. High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback

9. Extensive Pre sales support to solution

10. Develop good working relationships with

i. Clients

ii. Within and Cross Bus- BU first lines and BU resources

iii. Shared services (IT/ Finance/ BD/ contracts etc)

iv. Works with the finance analyst in ensuring that the project is within budget

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Posted By

user_img

Sameer

Assistant Manager - Leadership Hiring at IKYA Human Capital

Last Login: 02 August 2018

3912

JOB VIEWS

99

APPLICATIONS

1

RECRUITER ACTIONS

Posted in

BPO

Job Code

332753

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