Senior Delivery Director  Company :   95 years old product engineering. American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions. It is one of 87 existing firms that have been members of the S&P 500 since its creation in 1957.  Location : Noida  Designation : Service delivery director  Experience : 13+ years  Education : Bachelors or Masters from Tier 1 institute   Impact :   As Senior Delivery Manager or Director Professional Services is responsible for the planning, management, and execution of all professional services engagements globally. This role oversees the coordination, implementation and delivery of professional services and solutions to customers to meet customer success, revenue, margin, utilization and quality goals.   Role Description :   - Work with Global Professional Services BU Leader to ensure Revenue, Margin, Quality, Retention and Utilization Goals are met   - Ensure that the professional services team delivers high quality, results based customer experience across all customer engagements.   - Increase customer retention and expand existing accounts.   - Establish metrics to monitor and measure as well as improve customer satisfaction.   - Lead, develop and motivate a superior professional services team capable of dealing effectively with business and technical issues.   - Engage directly to manage strategic and large, complex projects; understand client requirements, define solution, determining resource requirements, select team members and coordinate support functions if needed.   - Track, monitor and review project performance. Competency Development - Create a best in class and industry leading team of consultants with strong technical domain as well as program and project management capabilities   - Resource Planning and Management - develop and maintain a dynamic resource capacity model to achieve required scale as we grow the business   - Enhance Customer Experience and Relationship depth Project Execution Excellence   - Create best in class delivery methodology to exceed quality, speed and cost goals   - People,Culture - Establish an accountable purpose driven culture  The Job :   This senior leadership role must consistently provide effective, progressive, innovative, collaborative leadership, including close keep of metric around revenue, margin, resource management and client satisfaction  - Effectively raise and manage risks - which can impact costs and margins.  - Maximize realization of bookings to revenue;  - Effectively support Sales in generating new and incremental revenue;  - Consistently achieving revenue goals and while forecasting future needs;  - Drive high levels of workforce engagement through effective management.  - Manage demand forecast and capacity planning process;  - Recruit, hire and on-board talent to meet capacity plans;  - Manage utilization, including billable utilization;  - Plan and manage borrowed and Partner resources;  - Identify and address quality enablement gaps across the value delivery chain;  - Manage resources and capacity to targeted profitability and customer satisfaction goals.  - Achieve regional GDC utilization goals designed to provide the right mix of skills at the right time while achieving margin goals.  - Visit clients and solicit feedback; quarterly service SLA reviews, planning sessions, etc.  - Be agile and embrace change  Qualifications & Skills required :  - Possesses strong business, offshore, delivery leadership experience (5+ years) and demonstrate exposure to credit industry (credit risk function, collections, recoveries or similar) and / or consumer banking (credit cards, current accounts, mortgages, loans).  - Worked in a delivery management / leadership role within a financial / services delivery organization on extremely complex software implementation projects Candidates with strong business skills only will be considered so long as they can demonstrate exposure to working within the parameters of medium or large projects.   - International experience in applying these skills would be advantageous.  - Highly effective people management skills with a proven track record of successfully managing a global technical professional services organisation.  - Highly developed written and oral business communication skills.  - Strong negotiation and influencing skills.  - Good understanding of project management techniques.  - Strong results orientation.  - Demonstrable experience of successful resource planning and deployment.

Delhi NCR

Senior Delivery Director - Professional Services - BFSI 

Senior Delivery Director - Professional Services - BFSI  ,Job Description for Senior Delivery Director - Professional Services - BFSI  in Recruit Holding in  Delhi NCR for (13-20) years of experience. Apply Now!

Job Description for Senior Delivery Director - Professional Services - BFSI  in Recruit Holding in  Delhi NCR for (13-20) years of experience. Apply Now!