SAP - Customer Engagement Executive - BNG

Customer Engagement Executive- BNG

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned customer accounts, including account management strategies and implementation plans to insure profitable growth within Ariba's core customers.

The role and responsibilities for this position include revenue generation, account relationship management, issue mitigation and point of escalation for their assigned customers.

The CEE will also be capable of effective positioning of the Ariba value proposition in order to leverage adoption of our products and services through existing major customer agreements, strategic account planning and management of alliance partners necessary to support customer engagements.

Duties and Responsibilities :

Develop and implement detail account strategies and implementation plans that identify new business opportunities within assigned accounts that will:

- Ensure rapid adoption and enablement of the solutions

- Increasing adoption by adding additional processes, technologies, and suppliers

- SLA performance and customer satisfaction

- Meet or exceed account specific revenue and profitability goals for account portfolio including but not limited to renewals, services, sub software expansion, SMP growth

- Maintain a close working relationship other regional business teams in support of global customers and corporate functions necessary to support all assigned accounts primary escalation point

- Will invite AE's into account for closing new module sales

- Provide pipeline and revenue reporting

- Act as primary point of escalation for team member's account issues

- Provide deal structure and commercial negotiation guidance to team

- Ensure the establishment of close plans for negotiations

- Facilitate quarterly Account Reviews with team members to identify corrective actions at problematic accounts

- Manage new account assignment into portfolio, balancing work load

Basic Minimum Qualifications :

- Bachelor's Degree

- 3-5 years of experience in the process of complex Account Management

- Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook

Preferred Qualifications :

- Commercial experience including experience developing account management plans

- Experience managing complex customer engagements

- Supply Chain and E-Business experience is MUST.

- Ariba solutions knowledge

- Business process knowledge

- Deep understanding of invoicing, purchasing, and negotiation