Job Description:  - Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.   - Perform analysis of query/call listening results in line with customer objectives to develop business cases.   - Compile analysis results and create presentations.  Desired Profile:  - Graduate with minimum 4 years experience of Contact Center.   - Atleast 2 years experience in call quality function.   - Excellent spoken and written communication skills for English.   - Must have worked with process excellence/operational excellence/transactional quality.   - Client relationship experience is must.   - Exposure to Six Sigma techniques along with one completed project would be preferred   - Supervisory Experience in quality domain would be an added advantage   - Exposure to transition or project management would be an added advantage   - Exposure to MS Power point, Visio, Micro Strategy would be an added advantage

Delhi NCR

RSB Technologies - Senior Quality Analyst  

RSB Technologies - Senior Quality Analyst   ,Job Description for RSB Technologies - Senior Quality Analyst   in RSB Systems Pvt Ltd in  Delhi NCR for (4-6) years of experience. Apply Now!

Job Description for RSB Technologies - Senior Quality Analyst   in RSB Systems Pvt Ltd in  Delhi NCR for (4-6) years of experience. Apply Now!