Company: Top Telecom Operator  Position: Retail Service Manager  Level: Manager   Location: Ahmedabad (Travelling Job)  Role Purpose:  - The Retail service manager is responsible for driving service strategy and managing operations across VS, VMS and ADVMS.  - The Retail service manager reports to Circle Retail Head.  Essence of Role / Key Accountabilities:  - Implement the circle retail service strategy for VMS, ADVMS through improvement in customer experience  - Achieve customer satisfaction targets through VS, VMS, ADVMS  - Develop strategy to improve the walk-in retention at exclusive retail outlets  - Develop innovative mechanisms to capture the customer experience at the store and develop strategies based on MIS reports to improve the experience  - Provide feedback on competitive moves to protect base 1  Strategic:  - Provide inputs to the overall circle retail service strategy to drive profitability of the channel and improve customer experience  - Develop service expansion strategy by evaluating retail channel coverage and penetration  - Develop partners engagement strategy with the zone retail leads  - Develop strategies to improve customer walk-ins and customer satisfaction at retail outlets  - Develop innovative mechanisms to capture the customer experience at the retail outlets 2   Operational:  - Achieve customer satisfaction targets through VS, VMS, ADVMS  - Maintain high quality of service operations in VS, VMS & ADVMS as determined by quality audits  - Coordinate with the circle CS team in taking actions based on audits and developing incremental content for training programs for retail  - Provide inputs on partnership models for various service parameters across zones and branches  - Handle escalation of any service related issues through VS, VMS or ADVMS with the circle CS team  - Coordinate with zonal retail teams in conducting retail partner engagement activities for implementing the retail service strategy  - Develop strategies based on MIS reports to improve the experience  - Receive timely feedback and inputs from Zonal Retail Leads 3  Developments:  - Identification of development areas, and recommending the training programs / interventions  - Best practice sharing - within the circle and other circles.

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Retail Service Manager - Telecom 

Retail Service Manager - Telecom  ,Job Description for Retail Service Manager - Telecom  in Tusthi Executive Access And Consultants in  Gujarat Others for (5-10) years of experience. Apply Now!

Job Description for Retail Service Manager - Telecom  in Tusthi Executive Access And Consultants in  Gujarat Others for (5-10) years of experience. Apply Now!