- A key priority would be to create business impact (financial as well as non financial) along with best in class metrics by analyzing opportunities and driving high impact Six Sigma/Lean/ Innovation/ Business Process Re-engineering projects. - Working closely with Functional BE (SPOCs) to achieve Process Standardization, Documentation & Updation of standardized processes, Implementation of standardized processes, Preparation of departmental dashboards and review with respective HoDs, MIS's & Data collection - need basis, Root cause analysis for escalated/important complaints - need basis and Improvement Initiatives - Working closely with internal/ external agencies to schedule and conduct Process Audits, BE related Trainings, ISO Certification, Six Sigma/ Lean implementation etc. - Manage Idea Express Initiative for the organization - Designing and setting up Management Information System for Key metrics - Designing Dashboards for CEOs Dashboard reviews - Designing and setting up Management Information System for Key Metrics - Identifying and Implementing Process improvement Initiatives using Lean & Six Sigma Methodology - Drive a detailed program of establishing strong service culture within the organization by deploying mystery shopping programs, measurement of CSAT/ DSAT scores for External and Internal Customers and related action planning and closure. Qualification : B.E or B.tech

Mumbai

Reliance Home Finance - Manager/Senior Manager - Business Excellence 

Reliance Home Finance - Manager/Senior Manager - Business Excellence  ,Job Description for Reliance Home Finance - Manager/Senior Manager - Business Excellence  in Reliance Home Finance in  Mumbai for (4-8) years of experience. Apply Now!

Job Description for Reliance Home Finance - Manager/Senior Manager - Business Excellence  in Reliance Home Finance in  Mumbai for (4-8) years of experience. Apply Now!