Relationship Manager - Commercial Banking/SME Banking

JOB ROLE

Market and manage the relationships with existing customers and prospect names on a consultative approach to understanding the customer's business with the aim of enhancing revenues, identifying opportunities and providing value added solutions.

KEY RESPONSIBILITIES

- Prospecting new customers to the bank.

- Maintain average multi product ratio and multi market ratio as per required standards.

- Achieve assigned Employee Banking referral target.

- Achieve assigned PSL target

- Maintain account plan, pricing calculator, call reports, deal pipeline and MIS at customer level and portfolio level

- Work closely with another team for referral opportunities and revenue growth

- Continuously upgrade and innovate sales techniques to maximize productivity.

- Prepare call plans prior to customer visits to establish objectives and explore customer needs with the aim of matching products with the Customer Value Proposition.

- Primary accountability for credit risk of portfolio and house keeping issues like deferrals, stock, and book debt submissions, stock and property insurance, etc..

- Identify and generate prospect opportunities.

- Coordinating and fulfilling all documentation requirements

- Disbursal of approved limits Grow Average Trade Assets & Contingents by minimum 20%

- Grow Average CASA & OPAC by minimum 15%

- Endeavor for NIL debt provision

- Ensure maximization of RORWA % Cross sell products of our bank i.e. Cash management, Salary Accounts, Insurance products, FX, CA, TD and Investment Products and increase the share the wallet for allocated accounts

Others

- All account plans to be completed in Workbench within timelines

- All deals to be entered in WorkBench in a timely manner

- All call reports being entered in WorkBench in a timely manner

- No overdue BCA without RDE. RDEs should be - 5% of total BCAs in portfolio

- Mandatory training to be completed within timelines for the entire team

- The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to money laundering prevention / CDD and is trained on the same. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. To ensure adherence on an ongoing basis to all requirements of CDD / ML as may be issued from time to time and adherence would be measured with respect to the outcome of Group audits and any Quality Assurance Reviews conducted."

- To ensure that there is No overdue KCSA

KNOWLEDGE/SKILLS/EXPERIENCE

- In-depth knowledge of products, services and delivery channels available for Commercial Clients

- Informed by market competition, industry practices and regulations for business banking

- Strong analytical, problem-solving, networking and financial management skills.