Regional Service Manager - Automotive/FMCG - North

- Responsible for the development of service network in entire north-region & ensuring 100% Customer satisfaction

- Planning and maintaining the P&L of entire region

- Devising new strategies for increasing the profitability of the business

- Planning business promotion activities to increase the revenue of region

- Managing the cost efficiency and control

- Reporting to top management through regular MIS reports

- Conceptualize and explore new areas of automation to increase the efficiency of service department

- Managing customer surveys & audits at regional level

- Handling escalations and product quality issues

- Training and development of service team in the region

- Managing the reporting of five Branch Service Managers for entire north region

- Expansion of franchisee network across north region to ensure 100% area coverage and customer satisfaction.