- We are looking out for someone who has target customer as Bank and who is handling profile of Services Sales and Client Relationship Management from IT Hardware, Software solution providing and Office Automation industry.  - The said search is for a Company having its Corporate Office in Mumbai, India, with an infrastructure supporting more than 220 locations across the country. It has over 15 years of relationship with the Indian Banking industry with a Customer base comprising Public, Private, Multi-national and Co-op Banks.   - It continues to retain its position as a pioneer in the industry for card-based, self-service transaction systems, security products, managed services solutions and comprehensive ATM solutions management. The Company has its Manufacturing Unit in India which is equipped with the latest global technology that caters to the requirements of ATM's for India and Worldwide operations.  Position Summary :  Responsible for service operation function for the area, meeting KPI Norms, Customer Satisfaction, control measures, Service Business contract and Regional Technical Support for India Largest ATM Company.  Location : Chennai  Experience required : 15+ Yrs. & team handling exp. is a must  Reports to Director - Service  Scope Of Responsibility : Responsible for service management for the Region  Essential Functions :  Service Management :  - Share best practices with the worldwide Customer Relationship for Company as well as this team's vision and lead the implementation and delivery of the vision in India  - Be responsible for area-wide profitable growth of services operations  - Be responsible for the region /support organizations.  - Represent the local India perspective to the Customer Service business in shaping global strategy and processes for the organization  - Lead the management of AMC contract business, including service-level agreements  - Parts Sale Business to Existing Customers in the region  - IAD Parts Sale venture  - Depot Repair Facilitation & Team Management  - Parts Management - Planning, Control, Usage and Consumption.  - Account Receivables Management  - Ensure that Annual Maintenance Contracts (AMC) to be signed with the concerned customers within specified period.  - Revenue Booked against the Forecast for AMC  - Ensure that consumables sales target are achieved for regional accounts  - Ensure that Payments for AMC /Consumables/Product are collected within the set time frame from the due date.  - SLA Compliance for the Region.  - Achieve Call ratio for the quarter  - Hot listing of ATMs on Daily Basis for the Region  - Reconciliation of service consumables and AMC on a weekly basis  - Assess the EPT for the Region on a monthly basis for efficiency and accuracy in call handling by engineer.  - Ensure minimum SLA missed by ensuring inventory is maintained for immediate TAT to the field at all times within 2 hrs of request.  - Collection of IC within 30 days from date of dispatch to site after adhering to the SRC compliance.  People Management :  - Execute the performance management process, which includes evaluating performance, establishing performance goals, coaching performance and implementing effective development plans.  - Establish and foster networks and relationships at all levels.  - Motivate through recognition and reward.  - Provide encouragement, motivation and support to the workforce through timely and effective communication.  - Understand basic principles of change management and applies appropriately to prepare, introduce and manage change within the organization.  - Training & Mentorship for the team  Job & Requirement :  - Diploma In Engineering or Bachelor's degree in Business Administration or Computer Science  - At least 15+ years experience with team handling & region handling experience, preferably in customer support or support planning role or service delivery roles Previous service management experience  - Ability to drive efficiencies in margin improvement within assigned accounts preferred  - Proven experience leading / managing a team in a customer services environment  - Proven experience with the sales contract negotiating process preferred  - Possess a high degree of skill in relationship management, and leadership to get issues resolved for the customer  - Ensure that the customer receives a high level of customer delight with all Company services and works to maximize Company services revenue and profitability within assigned accounts

Chennai

Regional Service Manager - ATM Solutions Management 

Regional Service Manager - ATM Solutions Management  ,Job Description for Regional Service Manager - ATM Solutions Management  in Anakin Management Consultants Pvt. Ltd. in  Chennai for (16-23) years of experience. Apply Now!

Job Description for Regional Service Manager - ATM Solutions Management  in Anakin Management Consultants Pvt. Ltd. in  Chennai for (16-23) years of experience. Apply Now!