We are looking for a Regional Customer Care Manager based of Kolkata . Our client is a German multinational conglomerate company headquartered in Berlin and Munich. It is the largest engineering company in Europe. The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the company. The company is a prominent maker of medical diagnostics equipment and its medical health-care division, which generates about 12 percent of the company's total sales, is its second-most profitable unit, after the industrial automation division.  Domain : Health Diagnostics equipments  Job Profile :  - Manage a team of Service Engineers - ensuring that they are equipped to - and capable of - supporting delivery against Customer Satisfaction and contract obligations with the meeting of operational KPI's and financial targets.  - Ensure tools and infrastructure is in place to meet our objectives and manage the process delivery to the field and our customers.  - Developing a high performance culture and delivery with a professional appearance that truly demonstrates a high performance team and culture  - Design, implement and continuously improve operations processes to ensure a high quality of service, contract obligations are met, internal requirements are met (information tracking, reporting, costing etc), and financial targets achieved.  Ensure Operations are able to meet Quality Certification standards, manage the installed base, and manage our customers- expectations, through routine works and escalations.   - Determine and achieve productivity saving targets.  - Work with senior management to develop and action budgets for Operations, including budgets for capital expenditure required to ensure operations are correctly equipped with tools, spares, and test equipment.  Support, develop and implement strategic directions in Healthcare with CS management and Exec management.  Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs in accordance the defined Healthcare target agreements within the selected region  - Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.  - Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)  - Overview recourse development and execute required man power calculation related to I-base development and budget frame  Develop staff training in coordination with its respective supervisors/managers.  - Ensure extensive sales support to the local sales organization / modality manager.  - Coordinate customer pricing for maintenance contract and other service sales offers.  - Ensure technical collaboration and knowledge transfer during sales offers and projects.  - Holds the disciplinary responsibility for the staff it is assigned to him/her  - Due to the size of organization may be delegated to specific local supervisors/managers informing the staff about the economic development of the business  - Supervise service provider operations in line with Siemens guidelines in order to achieve service coverage in assigned territories.  Educational Qualifications & Experience:  - Graduate/Diploma in Electronics Engineering.  - More than 10 years of experience in Customer Service Industry of Healthcare Diagnostics Equipments.  - 2-3 Years experience in administration function preferably with responsibility of a team.   Meenakshi Jaryal +91 9999317672

Kolkata

Regional Customer Care Manager - Health Diagnostics Equipments 

Regional Customer Care Manager - Health Diagnostics Equipments  ,Job Description for Regional Customer Care Manager - Health Diagnostics Equipments  in Aambridge Staffing in  Kolkata for (10-12) years of experience. Apply Now!

Job Description for Regional Customer Care Manager - Health Diagnostics Equipments  in Aambridge Staffing in  Kolkata for (10-12) years of experience. Apply Now!