We at RB are looking for a National Customer Services Manager. This is a supply chain role that will drive customer service for Modern trade and CSD.   - The person is expected to work closely with demand planning, production and dispatch planning teams to achieve target customer service levels. Cross functional collaboration especially with key account managers is critical to drive results.   - This position also leads various Customer Service improvement projects like the pilot and all India scale up of continuous replenishment system (CRS) from supply chain side, OTIF improvement etc.   Responsibilities   - Meet customer service expectations for modern trade and CSD customers, measured by KPIs like Fill Rates, OSA etc   - Interface with manufacturing and supply chain teams to ensure availability of stocks for MT, CSD customers at optimized costs   - Collaborate with customers to improve service levels and also resolve day to day supply or operational issues  - Partner closely with CKAMs and RKAMs to maximize revenues and improve fill rates  - Lead the implementation of CRS project and Central Order Processing (CoPC)  - Lead OTIF (On Time in Full) improvement project   - Drive MT Forecasting Accuracy for better service delivery   Professional Attributes   - MBA from premier B School with specialization in Supply Chain  - 7-9 years of experience, with 3-4 years in customer services. MT/CSD experience will be an added advantage  - Exposure to SAP will be preferred   - Experience with following processes - Central order Processing and Continuous Replenishment of stocks for traditional trade, will be preferred   Personal Attributes   - Strong interpersonal skills, capable of building strong working relationships and influencing internal and external customers.  - Excellent Communication skills   - Enjoys the challenges and demands of an ever-changing platform.  - Results oriented, entrepreneurial and self-motivating   - Tenacious and resilient, driven to achieve even when faced with obstacles  - Sound commercial understanding of business issues/opportunities   - Strong analytical skills with ability to develop strategies, tactics and measurable implementation    About RB   RB is different - good enough isn't good enough here.  - RB is the world's leading consumer health and hygiene company. Every day, across 60 countries, we work with the best people to challenge conventional thinking and strive to find even better ways to give people innovative solutions for healthier lives and happier homes. That's how we generate the game-changing ideas that built 19 iconic Powerbrands around the world - well-loved names such as Nurofen, Strepsils, Mucinex, Dettol, Lysol Finish and Vanish.  - High impact, consumer-led research is the heart of the company's success. Ranked in the TOP 20 on the London Stock Exchange, our relentless drive to outperform has trebled our revenue since 2000 and quadrupled our market cap.  - Thrive in an environment of high autonomy and accountability- Keen to be at the heart of the fastest growing health and hygiene company-   - Visit rb.com for more information on our career opportunities and graduate programmes.  - Keep up to date with us on LinkedIn, Facebook, Twitter, Learn how to Brand Me and RB employee blog.

Delhi NCR

Others

Reckitt Benckiser - National Customer Services Manager - IIM/FMS/MDI/ISB 

Reckitt Benckiser - National Customer Services Manager - IIM/FMS/MDI/ISB  ,Job Description for Reckitt Benckiser - National Customer Services Manager - IIM/FMS/MDI/ISB  in Reckitt Benckiser in  Delhi NCR Others for (7-9) years of experience. Apply Now!

Job Description for Reckitt Benckiser - National Customer Services Manager - IIM/FMS/MDI/ISB  in Reckitt Benckiser in  Delhi NCR Others for (7-9) years of experience. Apply Now!