Key Responsibilities:  - Own the Quality Process end-to-end and ensure satisfaction from all stakeholders  - Front face the client regularly and continuously to mitigate business needs  - Ensure that all Quality targets are met continuously for all Lines of Businesses  - Continuously suggest improvement methodologies  - Suggest and implement proactive methodologies of issue identification and resolution  - Evaluate QA & QAM effectiveness and take corrective actions   - Evaluate effectiveness of QA Audit & Feedback interventions   - Ensure periodically through Gage RnR that repeatability and reproducibility is in place  - Ensure completion of RCAs within the TAT provided by stakeholders  - Ensure weekly calibrations are conducted with client and with internal stakeholders  - Ensure minimal calibration variations of T&TQ Team  - Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires   - Ensure adherence to BPMS  - Ensure - 0- Non-Compliances in all Internal and external audits  - Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams   - Ensure uniform quality of feedback is delivered by all QAs in line with business requirement  - Interact and streamline channels of communications with other Functions and Clients   - Provide quality floor support, feedback, refresher and corrective training, as and when required  - Groom and develop talent in-house  - Be a role model for the team  - Ensure a VMP is developed& implemented every month, based on a robust Audit Plan  - Conduct periodic checks in the organization of all functions  - Publish periodic reports of all activities  Desired Skills:  - GB Certified  - Good Knowledge about computers  - Excellent communication skills.   - Good people management skills   - Excellent Analytical Skills / Quantitative skills   - Expert in Data Handling / data interpretation   - Process Oriented   - Adept at Planning and Decision making   - Ability to prioritize and meet deadlines   - Adept at Multi-tasking and must be detail oriented   - Strong organizational skills and Presentation skills   - Ability to work under pressure   - Excellent in Time Management and self motivation  - Excellent Interpersonal skills and Team work   - Ability to drive initiatives to closure   - Ability to deal with all levels of employees   - Ability to provide leadership, direction and motivation to build high performing teams  Call@09818200590

Others

Quality Manager - BPO 

Quality Manager - BPO  ,Job Description for Quality Manager - BPO  in IKYA Human Capital in  Others for (8-10) years of experience. Apply Now!

Job Description for Quality Manager - BPO  in IKYA Human Capital in  Others for (8-10) years of experience. Apply Now!