Manager, Customer Success  Job Responsibilities :  - Managing a team of customer service executives and maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity  - Effectively diagnose and solve day- to- day customer concerns and issues through various support channels such emails, calls, etc  - Develop a support center system through customer interaction and voice response systems and voice networks  - Ensuring all relevant communication, records and data are updated and recorded  - Applying the delight philosophy and following the communication standards  - Independently build relationship with cross functional teams to improve performance and deliver excellent customer experience  - You love people and love to enrich their lives through dialogue about our products  - You are the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services  Requirements :  - 2 - 5 years of work experience in Customer Focus, Customer Service, Process Improvement  - Strong leadership skills and an ability to perform in stressful situations  - Apply analytical and critical thinking skills to operations, and implement strategies, processes and technologies to maximize productivity and efficiency and minimize cost  - Excellent verbal and written communication skills with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport with our stakeholders  - You spark customers with new ways to make their experience continuously better

Mumbai

Purple Squirrel - Manager - Customer Success/Service 

Purple Squirrel - Manager - Customer Success/Service  ,Job Description for Purple Squirrel - Manager - Customer Success/Service  in Purple Squirrel Eduventures (PSQ) in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Purple Squirrel - Manager - Customer Success/Service  in Purple Squirrel Eduventures (PSQ) in  Mumbai for (2-5) years of experience. Apply Now!