Program Manager - Internet/Online - IIM/IIT

We have an urgent opening with our client based in Hyderabad.

As the Program Manager you will be responsible for managing a team of bright and high performing managers, associates, ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance.

Skill Required :

Total Experience : 10 yrs. To 15 yrs.

Key responsibilities include : (Should have exp. in handling large teams)

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction - Sales Specialists and the Seller community

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required

- Active participation in hiring and building the team & raising the bar in hiring process

- People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition

- Ensures employees growth & development, set priority, drive motivation & engagement for employees.

Interested candidates can apply or can reach me @ 9582920944