Product Manager - Fixed Line - 4G Telecom

Job Purpose:

The role would be responsible for managing the product life cycle including product design, development, positioning, launch and maintenance to ensure best-in-class customer experience for HIS FTTX

Job Responsibilities:

1. Product Lifecycle Management

- Define Product vision and value propositions

- Ensure effective product engineering and development, integration and UAT

- Communicate new product features and their associated customer, operational, system and process impacts to various internal stakeholders

2. Go-To-Market Planning & Execution

- Develop and implement a company-wide go-to-market plan, working with all departments to execute

3. Customer Service Excellence

- Identify existing & latent customer need for enhancement of services

- Develop new features and functionalities to enhance customer experience

- Support resolution of issues that customers may face in the product

4. P&L and Product Performance reporting

- Ensure achievement of product P&L targets

- Ensure preparation of product dashboards to track product performance

5. Market Intelligence

- Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers

- Develop Product Manuals

- Develop clear and easy-to-use product manuals