Product Head - Outward Remittances - International Banking Group

Position Title : Product Head - Outward Remittances

Business Group : Remittances (International Banking Group)

Location : BKC / Andheri, Mumbai

Key Deliverables :

Product / Sales Management of Bank's outward remittance channels :

- P&L responsibility for outward remittance products - analyse product performance for short and long term strategies;

- Leverage various online sourcing channels and strategic partnerships for new customer acquisition;

- Leverage business intelligence capabilities of the Bank and implement customer lifecycle management for customers - newly acquired as well as existing, for inducing transactions and minimizing attrition;

- Exploring, conceptualizing and building new product propositions;

- Leverage customer touch points and fulfillment units to build excellence in customer relationship management through standardized process and quality service across all channels of customer interface;

- Stakeholder management with regular engagement and influencing

Person Requirements :

Qualifications : MBA with min. 10 years- experience in product management / sales / business development - preferably having managed a retail (online) product

Key skills :

- Effective in inter-personnel communication

- Analytical & creative thinking

- Problem solving

- Networking

- Team management

- Multi-tasking

- Willing to learn and quick learner

- Adaptable and flexible

Competencies :

- SCAN's five competencies are essential i.e. Resources, Inter-personnel, Information, Systems (Service), Technology)