Process & Operations Architect - ITSM - ITIL

Main Responsibilities:

- ITSM technical and process expertise (4+)

- Experience with facilitating ITSM workshops and developing client maturity model, GAP analysis

- Experience within IT Software/Services Sales Organisations

- Demonstrated experience in supporting ITSM-oriented Solutions/Services.

- Knowledge of ITIL v3 and IT Service Management including processes, business, industry, and market

- Experience working across Senior IT and technical teams

- ITSM technical and process expertise

- Ability to understand client requirements and assist sales team in closing new business

- A trusted advisor

- Responsible for developing technical solutions,

- Participating in delivering consultative services,

- Solution costing,

- Implementation planning,

- Facilitate ITSM workshops and develop maturity model, GAP analysis for client engagements

Experience & Qualification:

- 10+ years

Knowledge, skills, and abilities required:

- ITSM Consultant with certification (ITO companies)

- ITSM practitioner with industry experience (large Enterprise clients)

- Min of 4 years- experience within IT Software/Services Sales Organisations

- Demonstrated experience in supporting ITSM-oriented Solutions/Services.

- Knowledge of ITIL v3 and IT Service Management including processes, business, industry, and market

- Able to demonstrate implementation strategies, account/program management, service delivery, and financial analysis

- Specific expertise in Operations Management

- Experience with developing Organisation structure and role alignment

- Experience writing operational run books

- Experience working across Senior IT and technical teams