Predictive Modeling - Consumer

Predictive Modeling in Consumer

Company Name: MNC

Location - Bengaluru/Bangalore

Designation: Commerce Operations Analyst

Education: UG - B.Tech/B.E. - Any Specialization /G - M.Tech - Any Specialization

Keywords Data Mining

Job Description Position Summary

The Consumer/SMB space is a key strategic area for MNC. Subscription and transaction volume have grown significantly, and will continue to do so as we evolve into being an online company. The Operational Metrics Analyst will be a key member of the Commerce team that analyzes data, detects patterns and nuances, identifies KPIs and our execution against them. The ideal candidate has a proven track record of executing the aforementioned, and has a firm understanding of the intricacies of a global online business, subscription models, and a multi-vendor landscape.

Responsibilities

- Provides recommendations and executes on the top KPIs for the commerce group as it relates to transnational and subscription volume

- Identifies issues, anomalies and brings in appropriate team members to address

- Creating dashboards and other visuals for team, VP and C-level consumption

- Creates predictive models based upon historical data and monthly recurring billing to forecast system spikes, areas to monitor, and makes suggestions to increase throughput

- Works with x-organizational team members on retention-focused initiatives

- Participate in analyzing complex operational metrics and data trends, perform data mining

- Collaborate with department leaders to understand business needs and translate the requirements into solutions to assist in managing production operations

- Identifies opportunities to streamline operations, grow subscription base, and decrease attrition

Requirements

- Excellent analytical and critical thinking skills

- 5-7 years working experience in Operations, IT, or related experience in a corporate environment

- 3-5 years working experience performing complex business operations for online and/or subscription-based businesses

- Understanding of SAP and/or other billing and enterprise applications

- Understanding of commerce and back-office terminology; differences in B2C/B2B

- Understands complex data structures and can bridge data

- Excel, SQL, Reporting tools guru.

- Ability to effectively participate in matrixed teams with global team members

- Good customer relationship focus, communications and presentation skills sense of urgency and knowledge of business context

Preferred Experience

- Bachelors Degree in Computer Science, Information Management Systems or other related field or equivalent work experience.

- Experience in an IT services

- Familiarity with application delivery methodologies like Agile

- Experience working with data warehouses

- Process mindset with ability to quickly identify current business processes, deficiencies and improvement opportunities