Role purpose:   - Looking for candidates with experience in defining Customer Service processes preferably in BFSI domain   - Candidate should have worked hands on in product and process innovation and defining disruptive ways of changing customer experience using product and technology  - The candidate should have been involved in Stakeholder Management and Solutioning.  - This role will involve extensive interaction with business clients, end customers and will be project based  Role accountabilities and tasks:   - You would execute Customer Experience Strategy and run the product and process change projects for the company as an individual contributor.  - You would also liaise with senior stakeholders across business lines to ensure articulation and information dissemination of the changes as part of the project deliverables.   Competencies required (in order of importance)   - Handled large and multiple process reengineering or innovations with different levels of complexity  - Strong Project Management skills  - Strong focus on deliverables -within timelines and without compromising the quality of deliverables  - Handled an extended team not necessarily with direct reporting relationship  - Deep understanding of the different aspects of Customer Servicing business  - At least 3 years of intense customer facing roles  - Focus on continuous improvement - good to have Six Sigma knowledge (Green Belt/ Black Belt)  - Managed/ liaised with IT Projects team to deliver Technology solution (infrastructure and tools) of the transition projects  Qualifications - MBA /Btech  Experience and skills  - MBA with 5-7 years of relevant experience with BPO/KPO set ups or BFSI industry.  - Managed end to end process re-engineering/ transitions including setting up performance dashboards and building team skills to deliver on process  - Comfort with technology products and tools to enhance customer experience.  - Excellent interpersonal skills and ability to work in highly flexible and changing environment  - Certification in Project Management (PMP) would be preferred.   Preferred industry/ organizations- BFSI, BPO, Airlines, Hospitality  About the Company:  Policybazaar.com is India's leading online insurance comparison portal that has - since its inception in June, 2008 - earned for itself the trust and goodwill of over 5,000,000 customers seeking both life and non-life insurance.   Our vision is to empower the Indian consumers, help them compare and make an informed choice for their various insurance needs.   Paisa Bazaar - a PolicyBazaar.com venture -- is India's largest online destination for all kinds of loans, credit cards, and other financial products. Since its inception in early 2014, the company has marked a staggering growth in terms widening its customer base to almost half a million customers.  Industry Recognition: In 2013, IAMAI awarded us as the best financial website in the country. In 2014, Frost and Sullivan recognized us for our customer-centric approach, by awarding us the "Customer Value Leadership Award."  The group is well capitalized and backed by Naukri.com (Info edge), Intel Capital, Inventus Capital Partners, Tiger Global & Ribbit Capital.

Delhi NCR

PolicyBazaar.com - Customer Experience Manager 

PolicyBazaar.com - Customer Experience Manager  ,Job Description for PolicyBazaar.com - Customer Experience Manager  in PolicyBazaar in  Delhi NCR for (5-8) years of experience. Apply Now!

Job Description for PolicyBazaar.com - Customer Experience Manager  in PolicyBazaar in  Delhi NCR for (5-8) years of experience. Apply Now!