Photon Interactive - Senior Executive/Assistant Manager - Account Management

Role: Offshore Account Manager

Location : Chennai

Shift : US shift (6 PM to 4 AM)

No. of Openings : 4

Responsibilities :

Revenue and Opportunity Tracking :

- Provide daily updates to senior management on all opportunities from a revenue perspective. Updates to be obtained from individual SAM/AMs

- Daily CRM updation for existing opportunities and new opportunities.

- Weekly reconciliation of sales and engineering projections.

- Tracking account plans - monthly and quarterly

- Performing actual to budget performance comparison on account plans - overall and by opportunity. Track upside conversion rates for the SAM/AMs.

- Preparing monthly revenue inputs for Finance - reconciling CRM Sales and engineering projections with actuals.

Documentation :

- Preparation of SOWs based on the opportunities sold.

- Follow-up and close out document execution by customer and Photon.

- Maintaining and updating contract database for respective customers

- Time sheet updation and reconciliation between Insight and customer tool time sheets where relevant.

- Preparing and obtaining NB hours approvals from Centre Heads.

Invoicing and Accounts Receivable :

- Preparing and maintaining an invoicing calendar for each customer for each quarter.

- Tracking relevant milestones and/or time sheet closure for retainer/T&M contracts.

- Ensuring invoices are issued with 10 business days of relevant milestone or month closure. The SLA to be progressively reduced to 5 business days within 6 months and 3 business days within 12 months.

- Tracking receivables and sending reminders to customers/SAM/AM as required to ensure timely payment.

- Tracking actual payment days for each customer and reconciling the same with Finance.

Approvals :

- Expense tracking - travel and entertainments

- Sales compensation planning