Job Description :  Key Responsibilities :  - Manage and Enhance performance of a team of Leads/CSA's.  - Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.  - Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.  - Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)  - Through relevant & timely reports communicate performance related indicators into the team and back to the Management  - Coordinate, manage, build relationship and become a successful interface between the assigned team and internal/external customers and/or company.  - To participate in all front line activities to maintain/enhance knowledge of product.  Desired Profile :  - As AM should have 1 year experience or as Team Lead should have 2+ plus years in CS  - Should be a good leader & experience of working under pressure  - Possess Strong communication & Interpersonal Skills is a must.  - Qualification - Graduate/Post-Graduate

Delhi NCR

Paytm - Manager - Operations - Customer Support 

Paytm - Manager - Operations - Customer Support  ,Job Description for Paytm - Manager - Operations - Customer Support  in Paytm in  Delhi NCR for (4-10) years of experience. Apply Now!

Job Description for Paytm - Manager - Operations - Customer Support  in Paytm in  Delhi NCR for (4-10) years of experience. Apply Now!