We have an Urgent opening with one of the Top BPO MNC's in the world, position based out of Gurgaon for Manager Operations - International (INBOUND) Voice Process.
MUST CRITERIA :
1. Must be handling process - INTERNATIONAL INBOUND VOICE SINCE LAST 3-4 Years (MUST BE DOING FOR THIRD PARTY / CLIENTS NOT ONLY FOR INTERNAL STAKEHOLDERS)
2. MUST HAVE INTERNATIONAL TELECOM PROCESS EXPERIENCE - NOT DOMESTIC
3. IF CURRENTLY WORKING AS MANAGER OPERATIONS FOR THE SAME - HIGHLY PREFERABLE
NOTE : PLEASE APPLY ONLY IF YOU CLEAR BOTH (1&2) THE ABOVE CRITERIA
FOR IMMEDIATE RESPONSE : IF YOU HAVE THE SAME EXPERIENCE AS MENTIONED ABOVE, PLEASE CALL DIRECTLY - 8376804190 - Kavita
Job Title: Manager Operations
Industry: BPO/ITES
Department: Operations
Salary: Hike as per industry norms
Location: Gurgaon
Experience: 07-12 years
JOB DESCRIPTION :
- Exp in International voice process with expertise in driving Customer Satisfaction related deliverable
- Responsible for Client Front Facing
- Analyze performance results and implement department improvements
- Resolve escalated customer complaints
Must have 4- 5 yrs (CURRENT) of relevant exp handling an International voice process in a BPO MNC
- Must have exp with Process excellence initiatives
- Strong communication skills
- Flexible with US Shifts
- Exp of handling a semi-technical process is a preference
Salary range - 6-14 LPA
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